Don't just watch it - be part of it

2400018A Requisition #

Identity Engineer

Group Technology

Permanent | Full Time

Office location: London, Manchester or Leeds | Hybrid

Hiring range: £40,000 - £50,000

For more information please email


Your work matters to millions.


Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution. 

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.  

Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.


Your impact sends ripples.


The team

Workplace Technology is a pivotal department within ITV, they provide us with all the tools to do our jobs efficiently and successfully. The department is forever innovating to ensure that ITV employees have the best systems and tools available. We are seeking an experienced Engineer to join this innovative team.

The role will require you to work collaboratively with other Workplace Technology teams and the Head of Workplace Technology to promote core technologies, share learnings and support the delivery of the Workplace Technology strategy and roadmap items.

The role

As an integral member of the Workplace Identity Team, the Identity Service Engineer is a key facilitator in the delivery of ITV’s Identity & Access Management Strategy. 

  • Administration of the Identity services including Okta and an in-house Joiners, Movers, Leavers (JML) automated account management system.
  • Continued maintenance of SSO integrations for the tools that deliver Identity to ITV, including Okta, Active Directory, Google Workspace, Oracle Fusion and in-house JML systems.
  • Ongoing integration of applications to use SSO with Okta, including liaising with application owners to gather requirements and develop integration approaches.
  • Leads the identification, analysis, and resolution of system design weaknesses. Troubleshoots and manages the resolution of issues related to identities, systems, access, accounts, authentication, authorization, entitlements, and permissions. Determines and recommends the most appropriate response to identify more complex problems, issues and/or defects by assessing impact and prioritisation.
  • Troubleshoots, supports and resolves system incidents, problems and changes, as required.
  • Ensure the maintenance, patching, operating, and monitoring of IAM systems are in place and completed.
  • To work closely with operational teams, Cyber Security and Application Owners with provisioning workflows and the operational management and roadmap development of all Identity services. 
  • Provides technical expertise and works with the business to drive process improvements through automation.
  • Personal development into an SME in the design, development, testing, implementation, and integration of Identity and Access Management (IAM) systems and solutions. 
  • Identification of strategic opportunities for improvement of Identity Management based on industry trends, best practices and business needs. 
  • Support and implement automation into processes and deliverables wherever possible. You will support ITV’s use of cloud technologies to deliver high quality products to stakeholders. 
  • Support the implementation of  new technologies, informed by the Technical Lead, Service Manager and Architecture. You will adhere to best practice and delivery standards to ensure high quality output to the ITV business. 
  • Work to ensure implemented solutions are appropriately secure, technically sound and provide an excellent user experience. 
  • Understand and leverage the available data streams within Workplace Technology to support your work.
  • Provide support to the wider Workplace Technology team as required, balanced against core priorities and deliverables. In collaboration with your Workplace Technology colleagues, you will support the definition of a cohesive vision for the future of Workplace Technology at ITV. 
  • Coordinate and collaborate with other technical resources throughout the product lifecycle to deliver various work products. 
  • Manage technical and non-technical stakeholder expectations by providing continuous feedback and ensuring requirements are jointly understood. 

Skills you’ll need (minimum criteria)

  • Bachelor degree in Computer Science, or equivalent technical discipline or demonstrable experience in 2nd line support of a SaaS application.
  • IDP Certification (Okta Preferred)
  • Good technical troubleshooting/ analytical skills
  • Experience of working in an Agile development environment 
  • User experience focused 
  • Understanding of Change Management and approval processes. 

Other things we’re looking for (key criteria)

  • Passionate about technology
  • Excellent organisational, analytical and influencing skills 
  • Excellent written and verbal skills 
  • Media industry experience preferred but not essential
  • Collaborative worker, able to function as part of a team, as well as work on tasks independently. 


ITV is for everyone.


ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at  

Find out more about applying with a disability.

* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.


Because those who make an impact deserve to be rewarded for it.


ITV offers some great rewards and benefits including

  • Flexible working with a range of options to suit everyone
  • Generous holiday allowance, plus you can buy more
  • Annual bonus opportunity
  • Competitive pension contribution
  • Save as you earn - with an opportunity to buy ITV shares
  • Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

More about our benefits

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