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Devices Business Analyst

21000234 Requisition #


Devices Business Analyst 

Group Technology

12 Month FTC  



Why you should join us…

We connect with millions of people every day, make content they can't get enough of and reflect and shape the world we live in… and we do all this through the power of creativity.

We will be a digitally led entertainment and media company that creates and brings brilliant content to audiences, wherever, whenever and however they choose.


Business overview per Business Area:

The Group Technology Services teams are charged with ensuring a quality operational service across all the tools and systems, and with delivering ongoing improvements and upgrades in line with business priorities. Group Technology is central to our overall technology strategy and ensures we have the tools and tech to be Britain’s largest and most loved broadcaster.


This role entails…

The Devices team is responsible for delivering and evolving an excellent colleague experience across all Devices and the asset lifecycle from purchase through decommission for laptops, desktops and mobiles

They are charged with delivering tools and services that enable colleagues to be at their most creative and productive with a key focus on:

  • OS Builds

  • Asset Management

  • Device Management and Security

The Devices Business Analyst will be responsible for supporting the delivery of the Devices 2022 Roadmap through formulation and analysis of business requirements, rationalising disparate data sets to draw meaning and identifying opportunities for innovation and improvements to user experience across ITV’s user groups. 

The role will work closely with both the Workplace Devices Manager and Delivery Manager as well as the technical and project teams to ensure there is common understanding and joined up thinking within the team.


To be considered for this opportunity you will need to demonstrate the following skills:

Minimum role criteria:

  • Strong documentation skills eg. business requirements, process mapping, data models

  • Adept at presenting complex information simply, and in appropriate formats, to facilitate decision making

  • Able to build strong working relationships with team members and senior stakeholders

  • Applies creative thinking to solution definition

  • End user experience focused. Understands the importance of colleague feedback and measurement to inform solution development.

  • Able to work across multiple work streams concurrently and adapt to changing business priorities. 

  • Knowledge of analyst frameworks, business processes and business requirements methodologies

ITV strongly encourages applications for this role from candidates with a disability and as a Disability Confident Leader if you meet the minimum criteria for a role and you have declared that you have a disability, we’ll guarantee you’ll get to the next stage*.

(minimum criteria above)


The Key role criteria is as follows:

  • Support the delivery of various initiatives within the 2022 roadmap across Mac, Windows, iOS, Antivirus, Print and custom development 

  • Work with the Delivery Manager to define and agree the approach to key project activities eg. conduct background research, gather data, prepare reports, define plans, monitor progress, propose solutions, track budgets, execute testing.

  • Liaise with stakeholders (eg. ITV’s front line support teams, ITV tech divisional teams, ITV business area reps) to ensure successful execution of project activities.

  • Define and run tools to track and report on the progress of projects. 

  • Coordinate technical Project Analysts through the delivery of projects

We're happy to discuss any support/personalisation you may need during our application process as part of our reasonable adjustments approach. So we encourage you to get in touch with us if you require anything... our email is Find out more here


We want to be the most flexible employer in Media. We offer Smart working and we will support you and provide you the right environment and work/ life balance

We reach millions of people everyday, that’s why having diverse talents and being an organisation where colleagues feel included is crucial to us. We have various networks who celebrate and support our colleagues. We try to embed an inclusive mindset in everything we do. Find out more here 

* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

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